Is there a “cap” on the cost of documents?

Yes. For all document requests, the Library will subsidize up to $25.00 per document.  If the document costs more than the subsidized amount, the Interlibrary Loan and Document Delivery Services department will contact you.  You must agree to pay the balance before the Library proceeds with your request.  

Why do I get some documents in just a couple of days, while it takes a couple of weeks to get others?

All requests for documents are not necessarily filled by the same service or library. The Interlibrary Loan and Document Delivery Services Department employs a variety of vendors and libraries to get documents and they each have different delivery methods and turnaround times.

What should I do if I have an incomplete citation?

Contact a Research Services Librarian for help in verifying your citation.  It is important that your citation be accurate to avoid delays in getting your article.

What is not available through Interlibrary Loan and Document Delivery Services?
  • Books owned by the Library (print or ebook) Note: If a Library-owned book is out on loan, the book may be put on hold through the Library Catalog so that the current borrower must return the book to the Library at the end of the loan period.  
  • Rare or archival material
  • Reference books (these materials do not circulate)
  • Chapters of books
  • Ebooks
  • Standards
  • Entire issues of periodicals Note: While individual documents can be requested, the Library cannot request more than four documents per journal issue per calendar year.
  • Items subject to copyright limitations
How do I get a copy of a dissertation or thesis from another institution?

See Request dissertations or theses from other universities

Can the library obtain ISO, ANSI, or other standards?

The interlibrary loan department cannot obtain any ISO or ANSI standards. Institutions do not normally lend these types of documents and the cost of purchasing one would be too high. 

Is there any way to get the full text of a document online?

Yes. Full-text articles from journals, magazines, conference proceedings, and newspapers, covering every Stevens discipline, are available from the Library’s research databases. Within all of the Library's databases as well as our catalog search (main search bar), you can filter your results by full-text. For further assistance, ask a Research Services Librarian.

Do I need special software to view the full text of documents online?

Many full-text databases offer the choice of viewing material as HTML or as a PDF image.  To view HTML documents, you do not need special software.  Your Internet browser will display the text.  To view a PDF page image, you will need Adobe Acrobat Reader, which you can download for free from the Adobe website.

Why are some current articles unavailable when we have the full text in other years?

Sometimes a citation to a document will appear in a database before the issue of the journal has been received by a library or document delivery service.  This situation can delay the turnaround time for obtaining the full text of an article.

Where should I go if I would like to order a book that is held in the library's storage location?

Books held in our storage facility are not requested through ILL. You may request Stevens library books from remote storage using this form. This service is free and the delivery time is two business days. You will be contacted when your book arrives, and you may then check out the book at the library circulation desk. The loan period is 28 days, and you may renew the book as needed, provided that a hold hasn’t been placed on the book.

Holiday ILL Closing Schedule

The Interlibrary Loan department will stop making book requests in early December before the holiday break so that no books are lost in transit while the school is closed for the holidays. In addition, the department will stop making document requests about a week prior to the holidays as well because documents cannot be guaranteed to reach you after a certain date.