Algorithms workers can’t see are increasingly pulling the management stringsThe Conversation
August, 2020
"[A]lgorithmic management entrenches a power imbalance between management and worker. Algorithms are closely guarded secrets. Their decision-making processes are hidden. It’s a black-box: perhaps you have some understanding of the data that went in, and you see the result that comes out, but you have no idea of what goes on in between."